C-C4H56I-34 STUDY GUIDE & C-C4H56I-34 GUIDE TORRENT & C-C4H56I-34 PRACTICE TEST

C-C4H56I-34 Study Guide & C-C4H56I-34 Guide Torrent & C-C4H56I-34 Practice Test

C-C4H56I-34 Study Guide & C-C4H56I-34 Guide Torrent & C-C4H56I-34 Practice Test

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Preparation for the professional SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam is no more difficult because experts have introduced the preparatory products. With ITPassLeader products, you can pass the SAP C-C4H56I-34 Exam on the first attempt. If you want a promotion or leave your current job, you should consider achieving a professional certification like SAP Certified Application Associate - SAP Service Cloud Version 2 (C-C4H56I-34) exam.

SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 3
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 4
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q74-Q79):

NEW QUESTION # 74
Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop?
Note: There are 3 correct answers to this question.

  • A. Launch a customer survey
  • B. Create a new e-mail message or a new case from the What Would You like to do? area
  • C. Access interactions and notes in the timeline tab
  • D. View customer details
  • E. Edit customer details

Answer: B,C,D


NEW QUESTION # 75
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

  • A. Create numeric ranges for customers
  • B. Activate the service in the business role
  • C. Create an installed base
  • D. Create customer records

Answer: B,C

Explanation:
To utilize registered products, you need to activate the service in the business role and create an installed base.
The service activation enables you to access the registered products work center view and perform actions such as creating, editing, and deleting registered products. The installed base is a hierarchical structure that represents the customer's physical or logical assets, such as equipment, software, or services. You can assign registered products to an installed base to track their location, status, and warranty information. References = Solution Guide for SAP Service Cloud Version 2, section "Registered Products" and "Installed Base"


NEW QUESTION # 76
Which of the following blocks are available in the validation editor? Note: There are 2 correct answers to this question.

  • A. Action
  • B. Message
  • C. Workflow
  • D. Condition

Answer: A,D


NEW QUESTION # 77
Which user types are available within SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Development
  • B. Business
  • C. Administration
  • D. Technical

Answer: B,D


NEW QUESTION # 78
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

  • A. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
  • B. It is not possible to change an existing Case Type, so deactivate it and create a new one.
  • C. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.
  • D. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.

Answer: A

Explanation:
In SAP Service Cloud Version 2, when a new case type is created and activated without assigning a service catalog, the recommended approach to address this oversight is to utilize the "Create New Version" action.
This action allows administrators to create a new iteration of the existing case type, wherein the necessary service catalog can be assigned. Following the assignment of the service catalog, this new version of the case type can then be activated, effectively updating the case type configuration to include the previously omitted service catalog. This process ensures that the case type is correctly configured with all required components, including the service catalog, without the need to deactivate or delete the original case type


NEW QUESTION # 79
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