CRT-261 LATEST EXAMPREP & NEW GUIDE CRT-261 FILES

CRT-261 Latest Examprep & New Guide CRT-261 Files

CRT-261 Latest Examprep & New Guide CRT-261 Files

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Tags: CRT-261 Latest Examprep, New Guide CRT-261 Files, CRT-261 Pdf Format, CRT-261 Valid Exam Dumps, CRT-261 Exam Sample

P.S. Free 2025 Salesforce CRT-261 dumps are available on Google Drive shared by Lead2PassExam: https://drive.google.com/open?id=1daHV2h7mYy-_bVUta0-upBdMo0Q-SJmJ

PDF version of CRT-261 exam questions - being legible to read and remember, support customers’ printing request, and allow you to have a print and practice in papers. Software version of CRT-261 guide dump - supporting simulation test system, with times of setup has no restriction. Remember this version support Windows system users only. App online version of CRT-261 Guide dump -Being suitable to all kinds of equipment or digital devices, supportive to offline exercises on the condition that you practice it without mobile data. Bogged down in review process right now, our CRT-261 training materials with three versions can help you gain massive knowledge.

Once individuals have passed the Salesforce CRT-261 Certification Exam, they will have demonstrated their expertise in using the Service Cloud platform and will be recognized as certified Salesforce Service Cloud consultants. Certification Preparation for Service Cloud Consultant certification can help individuals advance their careers, increase their earning potential, and open up opportunities for new job roles in the IT industry.

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100% Pass 2025 Salesforce Perfect CRT-261: Certification Preparation for Service Cloud Consultant Latest Examprep

Constant improvements are the inner requirement for one person. You should constantly update your stocks of knowledge and practical skills. So you should attend the certificate exams such as the test CRT-261 certification to improve yourself and buying our CRT-261 latest exam file is your optimal choice. Our CRT-261 Exam Questions combine the real exam's needs and the practicability of the knowledge. The benefits after you pass the test CRT-261 certification are enormous and you can improve your social position and increase your wage.

Salesforce CRT-261 Certification Exam is a highly sought-after certification among professionals looking to specialize in the Service Cloud Consultant domain. CRT-261 exam is designed to test the knowledge and expertise of individuals in implementing and designing Salesforce solutions for customer service and support.

Salesforce CRT-261 Certification Exam is intended for professionals who work as Service Cloud consultants, administrators, or developers. These individuals are responsible for designing, implementing, and maintaining Service Cloud solutions for their organizations. CRT-261 Exam is also suitable for professionals who work as customer service managers or in other customer-facing roles and want to demonstrate their expertise in the Service Cloud.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q30-Q35):

NEW QUESTION # 30
Universal Containers has implemented a call-based response system. The call wait time has become too long and customer service is being affected. Management would like to find a way for their agents to handle more customer transactions per day.
Which two features should a Consultant recommend?
Choose 2 answers

  • A. Facebook Messaging
  • B. Chat
  • C. Case Auto-Response
  • D. Escalation Rules

Answer: B,C

Explanation:
Explanation
These are two features that a consultant should recommend to help reduce the call wait time and improve customer service. Chat is a feature that allows customers to interact with agents in real time through a web-based chat window. Chat can help reduce the call volume and provide faster and more personalized service. Case Auto-Response is a feature that allows administrators to set up automatic email responses to customers who submit cases via email or web. Case Auto-Response can help acknowledge the receipt of the case, provide a case number, and set expectations for the resolution time. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.live_agent_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_email_autoresponse.htm&type=5


NEW QUESTION # 31
Ursa Major Solar sends service technicals to customer locations. Customer have complained about 4-hour long appointment windows and lack of information about the technical's arriaval time.
What is the recommended feature to improve the customer experince?

  • A. Appointment Assitant
  • B. Incident Management
  • C. Video Support
  • D. Omn-Channel Routing

Answer: A

Explanation:
Appointment Assistant is a feature that can improve the customer experience by reducing the 4-hour long appointment windows and providing information about the technician's arrival time. Appointment Assistant is a feature that allows customers to track the status and location of their service appointments in real time through SMS messages or a web page. Appointment Assistant can help customers plan their day, reduce no- shows, and increase satisfaction. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
field_service_appointment_assistant_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
field_service_appointment_assistant_setup.htm&type=5


NEW QUESTION # 32
The Service Manager at universal Containers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.
Which solution will ensure each team sees only the relevant article type for their product?

  • A. Create a page layout for each article type and assign them to each team based on their product specialization
  • B. Create an article action for each record type and assign them to each team based on their product specialization
  • C. Create a permission set for each record type and assign them to each team based on their product specialization
  • D. Create a data category for each product and assign them to each team bases on their product specialization

Answer: D


NEW QUESTION # 33
Universal Containers (UC) wants to implement Service Cloud using Agile methodology.
How should the consultant recommend delivering a successful implementation?

  • A. Finish all of the project requirements at once and deliver a complete solution.
  • B. Generate all of the requirements with UC executives and then develop the project schedule.
  • C. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.

Answer: C

Explanation:
For a successful implementation of Service Cloud using Agile methodology, generating continuous feedback from the project team and making iterative adjustments to requirements and deliverables is crucial. This approach ensures that the project remains aligned with client needs and can adapt to changes or new insights as the implementation progresses.


NEW QUESTION # 34
A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?

  • A. Verify that users have access to the Chat public group.
  • B. Verify that users are assigned the Chat user profile
  • C. Verify that users have access to the Chat buttons.
  • D. Verify that users are assigned the Chat feature license.

Answer: D


NEW QUESTION # 35
......

New Guide CRT-261 Files: https://www.lead2passexam.com/Salesforce/valid-CRT-261-exam-dumps.html

P.S. Free & New CRT-261 dumps are available on Google Drive shared by Lead2PassExam: https://drive.google.com/open?id=1daHV2h7mYy-_bVUta0-upBdMo0Q-SJmJ

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